For online purchases, Bits of Lace accepts returns within 30 days of the original purchase date. To qualify for return, the item must be in unused condition with all original tags attached. Please note that for hygiene reasons, panties, swimwear, shapewear, and hosiery are not eligible for return. Please note that sale items are considered FINAL SALE and are not eligible for return or exchange.
Please contact us here or at 843-531-6625 to initiate a return. Once a return has been requested, a return label will be emailed to you. The cost of return shipping will be deducted from any balance due as a result of the return. You may elect to send returns on your own- in this case you will receive your full amount back. Returns are to be sent to 453 W Coleman Boulevard, Mount Pleasant, SC 29494 and please include your receipt or your name inside the box.
Once your return is received and meets with return guidelines, your refund will be processed, and a credit will be applied to the original method of payment. Kindly be aware that it may take some time for banks and credit card companies to process refunds. If you haven't seen the refund posted, we suggest reaching out to your bank or credit card company to inquire about the status of the transaction. If they are unable to locate the refund, please don't hesitate to contact us at 843-531-6625.
In addition to our online store, Bits of Lace Fine Lingerie operates a brick & mortar store in Mount Pleasant, SC. The return policy for in-store purchasing differs from the return policy outlined above & is posted in fitting rooms, at checkout and on receipts for informational purposes.